For Tenants
At Upper, we care about relationships, our team is here for the long haul and alongside you throughout your entire tenancy.
Our professional and approachable team is here to protect your rights and help you uphold your responsibilities. Please feel free to book a viewing online and talk to one of our friendly team members in person.
Maintenance Request
Tenant Q&A
A fixed-term tenancy has a start and a fixed finish date. It cannot be terminated by either party. If the fixed-term contract is due to expire, tenants should give us at least 28 days notice in writing to end the fixed-term tenancy. A periodic tenancy can be terminated by written notice. Tenants must give a minimum of 28 days’ written notice for termination of the tenancy agreement.
In general, where a separate water meter and account are available, the tenant pays for water usage. When we receive the water bill from Watercare, we invoice the tenant for their exact usage.
Tenants must keep the property reasonably clean and tidy. This includes mowing the lawns and weeding the gardens. Landlords are usually responsible for pruning and maintaining trees, shrubs and hedges. If they are, they would normally remove the cuttings too.
It is the landlord’s responsibility to ensure all chattels are properly maintained and in working order. If damage to any chattel is found to be wilful by the tenant or due to the tenant’s negligence then the tenant may be held responsible.
The bond is typically equal to 4 weeks rent and is paid at the beginning of the tenancy as a deposit. Once the bond has been received by the property manager, it will be passed on to Tenancy Services within 28 days. This is kept secure until a bond refund form is received and signed by both parties. It takes up to 3 working days for Tenancy Services to process a bond refund and credit the funds back into the tenants’ bank account.
Yes, they can. However, if the tenant is on a fixed-term tenancy this agreement holds and the tenant will stay in the property until the end of the tenancy agreement.
Tenants are required to pay rent by direct credit to the listed bank account. All necessary documentation (automatic payment form or deposit slip) will be provided before tenants move in.
Yes, the tenant can apply for it, but admin fees will incur.
No. We recommend tenants get their own content insurance. Your landlord’s property insurance does not cover your belongings.